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City Pass Adventures

Cancellation Policy
 

Cancellation Policy: There are no refunds. All sales are final.

Change Fee Policy: If changes are allowed on a tour or activity, a $20.00 per reservation change fee will be applied for any change to a reservation. Please note that some tours and activities do not allow any changes. Date changes can only be made only if we can confirm availability on the new date. While we cannot guarantee any changes can be made, all change requests must be submitted a minimum of 24 hours prior to the tour departure and must be handled on an individual basis through our Reservations Center. 

 

 

Additional Reasons For Canceling:

Please contact our office to inform us if your reservation is canceled for the following reason.

Cancellation Due To Bad Weather If your activity operator cancels due to bad weather AND can't accommodate you on another day, you will be issued a refund. We will confirm if this is the case before issuing a refund.

If The Activity Operator Cancels The Activity If the tour operator cancels AND can't accommodate you on another day, you will be issued a full refund. We will confirm if this is the case before authorizing a refund.

If Your Cruise Ship Itinerary Changes If your cruise ship changes itinerary and prevents you from participating in your excursion, you will be issued a full refund. You will need to provide us proof of this itinerary change before we can authorize a refund.

If Your Airline Itinerary Changes If your airline cancels your flight or is delayed and prevents you from participating in your excursion, you will be issued a full refund. You will need to provide us proof of this itinerary change before we can authorize a refund.

In Case Of Illness If you fall ill before or during your trip and this prevents you from participating in your planned activity, you will need to provide us with a valid doctor's note before we can authorize a refund.

Please Note: The policies listed apply to all reservations made online or directly over the phone.

 

Adjusting Your Reservation

You must call our office directly to make any adjustments to your reservations. These includes times, dates, amount of guests attending and type of activity. A new confirmation will be emailed to you once the changes are completed. Adjusting your reservation does not exempt you from any penalties you may be responsible for.

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